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Frequently Asked Questions

Frequently asked questions on multiple topics including GDPR, how to order equipment and subscriptions. If you have any questions that you can't find answers to in the FAQs section, please call us or email us on [email protected].


Emporium do not share any information that you provide us with third parties. Currently we use the information that you have provided Emporium to send you subscription updates and order notifications. If at any point you need further information on GDPR and your rights please email us at [email protected] or call on 03301 651 160.

Yes, you will need to add on 20% VAT to the subscription fee. A more indepth layout will be shown once you select a subscription.

Simply either sign up or log in to become a member. As soon as you've signed up with your details you will then be able to purchase a subscription package which can be found on the subscriptions page. Your details are stored securely and if you require more information on how, please click here.


A resource is a box of items, such as a topic box or an individual item such as a scooter or playframe. Depending on your subscription type you will be allocated either 6, 16, 36 or 64 resources to use on an annual basis.

Please refer to the Emporium Loan Agreement. Please contact us when you discover the loss, damage or fault with a resource and remove it from use until we can arrange for it to be collected or replaced. We may ask you to purchase a replacement if we are unable to fix it or do not have a spare to replace it.

No. Unfortunately we are unable to supply batteries with the items. If you are unable to purchase them yourself, please call and speak with one of the team and we will do our best to help on 03301 651 160.

A High Value Resource (HVR) is a piece of equipment that Emporium has sourced from Community Playthings. This equipment is expensive to purchase and in high demand. Due to this we have put limitations on our loan terms to create opportunity for all customers to access.

Due to the nature of the Emporium loan service, you may find that a substantial amount of the High Value Resources will be on loan. All HVRs are now on a six month loan term to give a fairer service to all customers and for the chance of loaning larger items. The majority of our subscriptions options include a HVR entitlement, however for the lower tier subscriptions there is the opportunity to loan High Value Resources for a additional charge.

If you would like to enquire about an item, please contact one of the team on 03301 651 160 or email us at [email protected].

Deliveries & Collections

You will receive your order within 10 working days of placing it. One of the delivery team will notify you by email once your order is processed for delivery. This is normally two working days before your order is despatched. If you need further information please email or call one of the team.

We ask that you check through your order and report anything that is missing or that you are not sure of, on the day of delivery. We can then replace or action a return of any items that there is an issue with.

There may be multiple reasons why you are unable to order. Have you actioned a return of the items you currently have on loan? Do you know if your subscription is up to date? Have you used all of your subscription entitlements? If you would like to talk to someone, please call 03301 651 160.