Please note: the terms Adviser and Officer are both used within this document and both refer to Early Years and Childcare Service staff.
Cancellation by delegate/s:
Due to the cost of scheduling and delivering training, the Early Years and Childcare Service does have to cover the cost of running training, even if a delegate does not attend the session. The details of our cancellation policy are as follows:
Non-attendance at any KCC funded (free) event which is less than half day in duration, will be charged at a minimum of £40.
Non-attendance at a KCC funded (free) half day event will be £50.
Non-attendance at a KCC funded (free) full day event will be £100.
Non-attendance at Chargeable events: Unless the delegate place or training session is cancelled 14 days in advance of the scheduled training date, the full event fee will be charged.
Cancellation by organisation/agency:
Due to the cost of scheduling and delivering training and support, the Early Years and Childcare Service does have to cover their costs even if an organisation or agency cancel the training or support. Details are as follows:
Unless the organisation/agency training/support is cancelled 14 days in advance of the scheduled date, the full cost will be charged.
Cancellation by service:
Every effort will be made to provide the Services in accordance with the terms of the agreement, however, if the Service Provider is unable to fulfil the terms of the agreement on the agreed date(s) due to illness or other unpreventable circumstance, the Service Provider will make reasonable adjustments as appropriate.
Charging Policy – Pay As You Go
Costs are detailed in the Training Prices and Product Prices website pages. Group training, visits, e-learning and webinars can now all be paid for via Worldpay, Direct Debit or BACS. Individual training places (via Kent CPD online) are payable by invoice.
We no longer post out hard copy invoices or receipts. Receipts will now be scanned and emailed to you. If you require an invoice (after making a Worldpay payment OR if paying via BACS), these will be emailed to you also.
Charging Policy - Direct Debit
If you wish to pay by Direct Debit, a monthly Direct Debit will be arranged through The Education People across an agreed payment schedule. Please note, Direct Debits are available for any amount providing the monthly installment is not less than £20. You will receive a monthly statement from The Education People outlining services purchased, until the balance is cleared. If you purchase any further ad hoc services and products alongside an existing Direct Debit, you will be invoiced that calendar month for the additional services and products in full.
Please note that under Direct Debit arrangements a Direct Debit notification will be issued to you at the beginning of each month. You will then have 10 working days to challenge any of the charges before payment is deducted from your bank account at the end of the calendar month as appropriate.
Please note: £20 is the minimum monthly Direct Debit payment that can be made, however, if you already have a Direct Debit set up with The Education People you can add further products to this. All Kent County Council Local Authority Schools pay by Direct Debit, so any purchases will be added to their existing Direct Debit, however, schools outside of KCC boundaries are welcome to pay via credit/debit card, BACS or Direct Debit, as they choose.