Principles of The Education People's complaints policy
The Education People is committed to putting customers at the heart of everything we do. We aim to provide products and services of the highest standard. However, we realise there could be times when you may want to complain about an aspect of our work.
We have a genuine desire to learn from what our customers tell us and use it to improve the services we provide, the policies we develop and how we behave as an organisation.
All complaints will be investigated fully, fairly and in confidence.