Web Account FAQ

Please email the Training Helpdesk with the ex-employees email address, full name and your organisation details and a member of our team will remove them from your organisation

You will need to register again for a new account using the e-mail address and details of your new employer.

If your whole setting/organisation has changed their email addresses (eg gone to a different server, or joined a Multi Academy Trust (MAT)/federation), please contact the Training Helpdesk and we will do an update for all users on the system. We will then email all users with their new usernames.

If an individual user has changed their email address, they will need to register for a new account, as the email address is the username and will be associated with past orders.

All your activity at The Education People has been as a user within a school account, whether it has been to:

• place orders
• a delegate on courses
• assigned online learning courses
• have access to subscription content or digital resources.

When you move school, your account will need to be closed as you will no longer be linked to your previous school.

You will need to set up a new account at your new school with your new email address. Your account history is, put simply, an account of purchases made by the school and as such is not a personal training or resources record.

Contact the Training Helpdesk and we can set this up for you. Please send us an email from someone in your school leadership team, school business manager etc and provide us with your username (email address) for the establishment for which you require admin account permissions.

• You have the authority book individuals from your organisation onto events and also to cancel delegate bookings.
• If an individual from your organisation books onto an event you will receive a copy of the email confirmation.
• Through your account you are able to run reports to see what events staff members have attended or are due to attend.
• If you have staff that are leaving please alert the Training Helpdesk.

By default all new user registrations will be able to add any type of product to their establishment's basket and will be able to check out these products. A notification of training purchases will be sent to the CPD Leader/Organisation Administrator.