Training FAQ

Please use the 'Got a question Contact us' button on the event page. This will ensure that your query reaches the relevant course administrator.

If your query is urgent and you need to speak to an administrator please ring the Training Helpdesk on 03301 651 000.

You can navigate our training offer in a few ways.

• To get you to the most appropriate courses please select the Training Tab on the website (on the purple horizontal bar), followed by the card (portal) most suited to you ie Primary, Secondary. Once the appropriate portal opens there are navigation fields on the left-hand menu to assist you in getting to the training required.
  
  
• To use the calendar search, please select the Training Tab on the website (on the purple horizontal bar), then click on the All Training card (portal), once the portal opens you will then be able to use the calendar search to see if there was a specific date you required training.
• Lastly, you can search for a course in the search bar at the top of the screen. If you type in the event title/specific word – this will pull up any products and events with those words

Individuals or CPD leaders will need to cancel the original booking and re-book an alternative course.

Yes! Log into your account and on the left hand side you will see My Online Courses and My Events.

Under My Events you will see My Upcoming Events and My Past Events where you will see courses due to attend and attended.

Contact the Training Helpdesk and we can set this up for you. Please send us an email from someone in your school leadership team, school business manager etc and provide us with your username (email address) for the establishment for which you require admin account permissions.

By default all new user registrations will be able to add any type of product to their establishment's basket and will be able to check out these products. A notification of training purchases will be sent to the CPD Leader/Organisation Administrator.

This will be the person/people who are authorised to purchase multiple licenses , reassign products and training courses on behalf of the establishment eg headteacher, school business manager, school administrator. The school can have as many organisation administrators as they wish.

When you are an organisation administrator, you will be able to:

• manage users registered against your establishment in the 'Our Users' tab
• manage event bookings for your establishment in the 'Our Events' tab
• manage online learning licences and training for your establishments in the 'Our Online Courses' tab.

• You have the authority book individuals from your organisation onto events and also to cancel delegate bookings.
• If an individual from your organisation books onto an event you will receive a copy of the e-mail confirmation.
• Through your account you are able to run reports to see what events staff members have attended or are due to attend.

If you have staff that are leaving please alert the Training Helpdesk.

Yes. CPD Leader/Organisation Administrators can order multiple places for a course, and add delegate details when checking out, or under the Admin Area.

Yes. This can be managed from the Admin Area.

Yes. This can be managed from the Admin Area.

Yes. If the delegate already has a user account on shop, they will be directed to log in. The delegate will be able to see their event details in the 'My Events' tab in their Account Area.

If the delegate does not already have a user account for The Education People, they will be directed to register for an account, then they will be able to view their event details.

For training events, the delegates will be contacted twice prior to the event with further details.

Our Training Helpdesk is available:

• 8.30am to 5pm Monday to Thursday
• 8.30am to 4.30pm on Fridays.

The telephone number is: 03301 651 000

Please take a look at our cancellation policy.