The following Terms and Conditions appear in the information below, please click the heading to be taken to that item:

Cancellation of bookings
The Education People - cancellation terms
Code of Conduct
Protocols for live online training (Teams/Zoom etc)

Training hosted by The Education People on The Education People website on behalf of other companies or organisations

• KCC LADO Education Safeguarding Advisory Service - Terms and Conditions
• KCC Foster Care training
  • Virtual and face-to-face learning (Access)
  • Virtual and face-to-face learning (Cancellation)
  • Virtual and face-to-face learning (Did not attend)

• HR Connect
  • Contact from HR Connect

1. All notifications of cancellation of bookings on the website must be communicated to The Education People via the ‘My account’ area on the website. Telephone and e-mail cancellations will not be accepted.
2. It is the responsibility of the delegate or CPD leader/Organisation administrator to cancel bookings.
3. Cancellation charges will not apply if the delegate's place is changed for another delegate from the same organisation. Organisations must substitute the place on the The Education People website at least 48 hours prior to the start of the training. The substitution can only be made by the CPD leader/Organisation administrator.
4. If a refund is approved by The Education People, it will be made through the original mode of payment only.
5. If a delegate requires a refund for an event that is not run or hosted by The Education People, it will be actioned by the third party and not The Education People.
6. For training hosted by The Education People on the website on behalf of other companies or organisations – please see separate terms and conditions.

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The following cancellation charges will apply in the event of delegate cancellation, to cover The Education People's reasonable costs and expenses incurred in relation to the cancellation:

Days cancelled prior to event

% charge of total cost

• Online courses:

Days cancelled prior to event

% charge of total cost

• Free/funded events
  Applicant cancels seven days or less prior to the event start date or fails to attend will incur a fee of £30.
  
  Cancellations due to an Ofsted visit will not be charged and organisations will be refunded.

• Primary School Improvement Training Package course subscribers:

Days cancelled prior to event

% charge of total cost

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The Education People is committed to providing a safe and respectful environment for our employees.

The Education People expect our customers to interact with our staff in a polite and respectful manner.

Rude, abusive, offensive language, gestures or behaviour directed towards our employees will not be tolerated under any circumstances.

Examples of prohibited behaviour include but are not limited to:

• verbal abuse: using foul language, insults, or derogatory remarks
• threats: making threats, whether explicit or implicit, towards staff members
• harassment: engaging in any form of harassment, including verbal, physical, or visual harassment
• intimidation: using intimidating behaviour, such as shouting, finger-pointing, or invading personal space
• discrimination: engaging in discriminatory behaviour based on race, gender, religion, sexual orientation, or any other protected characteristic.

Customers who are found to be in violation of this may face immediate account suspension, termination of services, or legal action, as deemed appropriate by The Education People.

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It is the delegates responsibility to make sure the relevant online platform is able to be accessed. No refunds will be authorised for delegates unable to access online training which is not through any technical fault of  The Education People.

In order to access your event certificate please ensure you sign the register on the day of your training course and complete your online evaluation. Failure to do so may result in you being charged a non-attendance fee and your attendance will not be recorded.

Online protocols during the session:

• when joining the session, please ensure that your full name is showing on your screen so the tutor is able to mark the register.
• your camera should be switched on unless directed by the trainer to turn off
• if you do not identify yourself clearly as stated above then you will be removed from the session
• if you cannot be in a separate room from others please wear headphones if possible and mute your speaker where necessary
• personal conversations discussed within the group should not be shared outside of the group
• please make sure your phone is on silent
• be aware that you will be seen on the screen and so will your background
• when joining please accept the ‘join with computer audio’ prompt and make sure your laptop/computer speakers are on.  Please also ensure that you have the audio facility activated on your device and video if possible
• if you are sent slides or material related to the session please bear in mind that the Education People Copyright all of the content and it should not be shared outside of your organisation
• please note that sessions are not recorded and therefore not available to watch at a later date.

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KCC LADO Education Safeguarding Advisory Service - Terms and Conditions

KCC Safeguarding cancellation Terms and Conditions are in line with The Education People – please see above.

KCC Foster Care training:

These Terms and Conditions relate to all courses run by Kent County Council Foster Carer and Kent Supported Homes Training

Delegates should pre-book an event/course place themselves.

All people attending an event must be in receipt of a confirmed place notification.

Carers can share screens however must have applied separately for a place on the course.

Failure to pre-book your place could result in you being turned away.

Our cancellation policy and associated charges apply to any applicant not attending/who does not arrive for an event/course for which a confirmed place has been allocated to them or where they have cancelled their place within the timescales detailed in the cancellation policy below.

Cancellations will only be accepted via your The Education People Online account. Emails will not be accepted.

Due to the nature of the work that carers do there are times when emergencies prevent you from attending training. However, as a local authority fostering service which utilises public funds, we emphasise the importance of cancelling your place on the course so that places can be offered to other carers.

Virtual and face-to-face learning (Access):

All sessions will be run using either GotoWebinar, Zoom, Google Meet or Microsoft Teams.

It is the responsibility of delegates to ensure that they are able to access these platforms prior to booking.

Web links will be emailed to delegates in advance of the session and delegates must ensure that they have received their links in advance.

Virtual and face-to-face learning (Cancellation):

Applicant cancels - no charge.

Cancellations will be recorded against the Foster Carers training record.

Virtual and face-to-face learning (Did not attend)

Applicant – did not attend
Non attendance will be recorded against the Foster Carers training record and discussed at supervision and annual review.

Ground Rules for virtual training

To help you keep training productive and enjoyed by all please read and follow these simple virtual meeting etiquette rules and tips.

1. Be on time - please ensure that you join the training promptly. Often trainers are running to tight timescales and have a schedule for the day, plus it can be distracting to others if someone joins late. We understand that things happen, and life gets in the way so please keep the trainer informed if you are running late.
   When you join training, introduce yourself and say hi – just make sure not to interrupt someone mid-sentence. You can always do a virtual hands up sign to speak to the trainer if required.
2. Please dress appropriately.
3. Mute your microphone when you’re not talking this stops an echo forming in the virtual room.
4. No food please. Try to have breakfast or eat a snack before not during your training.
5. Stay seated and stay present. Trainers work hard to deliver your training and we would not want you to miss out on key information.

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HR Connect

Cancellation terms:

Delegate cancels 14 days or more prior to the event start date - no charge.

Delegate cancels less than 14 days prior to event start date or fails to attend - full event/course fee charged.

HR Connect reserves the right to cancel the training session at any time it is considered necessary for any reason. In the event that the training session is cancelled, delegates will automatically be moved to the next training session and will be notified of this via the contact details that have been provided. In the event of a cancellation, if delegates are unable to attend the session their place has been moved to, delegates will be able to cancel their place without financial penalty.

Contact from HR Connect

We will send confirmation emails and any updates relating to the course to the email addresses provided for the delegates who are booked onto the course.

If you are booking a place on behalf of a colleague, please note that any contact relating to the course will be sent to the email address you provide for them and not to yourself.

In the event of an emergency, we would welcome the ability to communicate swiftly with our delegates. To this end, we would be grateful if you could review your The Education People online account and provide an appropriate contact number. Your details will be handled in line with our privacy notice and telephone contact only made on matters related to your booking on this course.

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