If you have a booking/course/training related question the below FAQ list may answer your question. If you can't find the answer from the list below, please contact us.
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If you have a booking/course/training related question the below FAQ list may answer your question. If you can't find the answer from the list below, please contact us.
We have split this area into the following topics.
Course/booking FAQ
Account permissions FAQ
What is a CPD leader/organisation administrator and what can they do?
Training helpdesk FAQ
Other FAQ
Please use the 'Got a question contact us' button on the event page. This will ensure that your query reaches the relevant course administrator.
If your query is urgent and you need to speak to an administrator please ring the Training Helpdesk on 03301 651 000.
You can navigate our training offer in a few ways.
Individuals or CPD leaders/organisation administrators will need to cancel the original booking and re-book an alternative course.
Yes! Log into your account and on the left hand side you will see My online courses and My events.
Under My events you will see My upcoming events and My past events where you will see courses due to attend and attended.
To access your training certificate:
Log into your account and on the left hand side you will see Account details.
Click on My certificates. A list of events attended will appear and certificates can then be accessed/downloaded.
Please note: you can only access certificates in this area for face-to-face and live online courses.
For details on how to access certificates for E-learning and recorded webinars please visit the E-learning FAQ page.
You must cancel your booking through your account on the web site – we do not accept telephone or email cancellations.
To cancel a booking log into your account, select the relevant Event under My events and then click on cancel.
Please note that cancellation charges may apply – please refer to our Terms and Conditions.
Contact the Training helpdesk and we can set this up for you. Please send us an email from someone in your school leadership team, school business manager etc and provide us with your username (email address) for the establishment for which you require admin account permissions.
By default all new user registrations will be able to add any type of product to their establishment's basket and will be able to check out these products. A notification of training purchases will be sent to the CPD leader/organisation administrator.
A CPD leader/organisation administrator is the person/people who are authorised to purchase multiple E-learning licenses, reassign products and training courses on behalf of the establishment eg headteacher, school business manager, school administrator. The school can have as many organisation administrators as they wish.
A CPD leader/organisation administrator may manage one organisation or be responsible for several.
When logging into your account with The Education People ensure that you select the relevant organisation that you want to view/administer/make bookings on behalf of.
By clicking on the Admin area or each organisation you are responsible for you will be able to access the following:
Important information: every individual in you school who wishes to access training and events will need to have their own account with The Education People. As a CPD leader/organisation administrator you are unable to set this up on behalf of an individual - you will need to ask them to create and account before you make a booking or allocate E-learning for them. Once they have created an account they will show under your organisation and you will be able to allocate them to courses and E-learning.
Did you know? If you want to switch organisation when logged into your account - click on the icon next to Hello.
As well as being able to access the above information a CPD leader/organisation administrator can:
Once logged in under the correct organisation, go to Our events and select the relevant event that you want to edit or cancel.
Edit the Event booking:
Cancel the Event booking:
IMPORTANT - please note this cancels ALL delegates booked under one order number (ie you may have booked several delegates at once - this button will cancel ALL bookings.
If you only wish to cancel one booking:
Yes. This can be managed from the Admin area.
For all organisation (except early years settings) please email Digital Development Support team with the names, email addresses and school/organisation details of staff leaving your organisation.
If you are an early years setting please email the Early Years administration team with all the relevant information.
Our Training helpdesk is available:
The telephone number is: 03301 651 000